The highest performing IT companies are characterized by:
- Multiple daily on-demand deployments
- Lead time for changes (code commit to production) and MTTR less than 1 hour
- Change failure rate 0-15% (5x less than low performers)
- Degree of automation:
- 65% of testing
- 70% or more for configuration management and deployment
- Spending 21% less time on unplanned work / rework and 44% more time on new work than low performers
Source: 2017cby Puppet, DORA
Slow and inefficient software deployment processes cost the financial services industry $1.5 billion annually (Greenwich Associates)